Reference · Measurement
How to Measure Valet Retrieval Time
Track each step, compare similar shifts, and find where guests wait.
Track each step, compare similar shifts, and find where guests wait.
There is no single useful target for every property. Layout, staffing, traffic, and request volume all change the result. Start with your own baseline and use it consistently.
Start the clock when the guest sends the request. Stop it when the vehicle reaches the curb. Record the final handover as a separate step. Set these definitions before collecting data.
The Digital Key reports guest wait from request to handover and runner time from fetching to curb-ready. Keep these measures separate.
Capture the request, driver acceptance, key pickup, curb arrival, and handover. These timestamps show whether time is spent on assignment, finding the key, reaching the vehicle, driving, or the curbside exchange.
Separate normal and busy periods. Note staffing, parking area, traffic, weather, and request volume. Report the sample size. Review the median and slower results as well as the average.
Use the same definitions before and after a change. Keep failed requests and unusual cases in the review. A timer in a concept demo is not a real retrieval result.