No app download or guest account is needed. The page opens in a browser. NFC support varies by phone: test guest devices and keep a staff-assisted option.
Can guests choose when to request their car?
Guests can request now or choose a target curb-arrival time. They see retrieval status and cars ahead. Queue-based arrival estimates are not guarantees, and there is no GPS tracking of cars or runners.
What if a guest changes their plans?
Guests can cancel a schedule, ask to cancel retrieval, or request park-back for a curb-ready car. Retrieval cancellation and park-back need staff confirmation; a pending request does not mean the car is parked.
Can one card cover every departure during a hotel stay?
A session ends at completed handover. It does not stay open for repeated departures. Park-back happens before handover, so it is not a whole-stay pass.
Is the website demo connected to a valet team?
No. Public demos use sample vehicles and simulated updates. No request is sent to a valet team. These previews are separate from the operational apps.
Keys and team
What do the NFC card and numbered keychain do?
Guests tap a reusable NFC card to open their valet page. A separate numbered NFC keychain stays with the car keys and matches the key hook. The card does not unlock rooms or vehicles.
Does every valet need a phone?
No. Staff can share an Android NFC handheld and use a browser-based tablet view. Runners are assigned manually from the tablet. Confirm device compatibility and how your team will share the handheld.
What can staff record at check-in?
Staff issue a card, attach a keychain, add vehicle details, and separately confirm the key hook. Search by vehicle, plate, hook, or optional phone. Hook records do not track parking bays or garage floors.
How is the card returned and reused?
Staff verify the matching card at handover and close the session, removing old guest-link access. They physically scan and clear the returned card before reuse. This is not a remote wipe.
What happens if a guest loses the card?
Staff use a manager-assisted handover or lost-card process and record the exception in session history. Agree how to verify the guest before releasing the car; this is not an ordinary card-verified handover.
Records and payments
What guest information is used?
Vehicle and session records can include an optional phone number. No guest account does not mean no data processing. Website forms collect your entries; optional analytics is covered by the privacy policy.
Does the product collect parking payments or tips?
Managers set free, flat-rate, or hourly amounts due. Guests pay at the desk. Online payment and tip samples do not charge money, mark a stay paid, or send tips to staff.
What can managers review?
History records actions and exceptions. Reports cover check-ins, handovers, recorded wait times, and busy periods, with CSV exports. Closeout highlights unfinished work. Amounts due are not collected revenue.
Can the guest page show amenities and local recommendations?
Yes. Managers edit venue amenities and recommendations with external dining and attraction links. These open other websites; booking completion and hotel commission tracking are not included in this described workflow.
Can an operator use it at several locations?
Setup and records are venue-specific. Shared reporting, cross-site staff access, and client requirements need review. Not every multi-location operating model is covered.
Setup
Who is The Digital Key for?
Independent valet businesses and in-house teams at hotels, events, restaurants, clubs, and residential buildings. Each operation needs its own setup and workflow review.
Does it work without internet access?
Internet access is required. Agree a written fallback for check-in, keys, and handover. Do not rely on offline records or automatic synchronization after an outage.
Does it connect to a hotel PMS or payment provider?
No specific PMS or payment integration is promised. Review your systems and versions with us. An external booking link is not an integration with that system.
What needs review for events and residential valet?
Events need temporary-site setup, card collection, and a departure plan. Residential valet may need repeat visits, household records, and pickup permissions. These specialized needs require scope confirmation.
How do pricing, setup, and pilot discussions work?
Review your workflow, devices, connectivity, and required capabilities. Agree availability, training, support, measurements, and commercial terms before evaluation. There is no published rate card or promise of an immediate pilot.